Job Description:

Lumens is a leader in luxury home furnishings, lighting, and décor, serving residential, hospitality and commercial design sectors. Our B2B program is a vital part of our business, supporting designers, architects, and procurement professionals in sourcing best-in-class products for their clients and projects.

In addition to managing a portfolio of key clients, this role will serve as a senior voice on the team—providing mentorship, leading by example, and supporting team engagement initiatives. If you are passionate about creating long-term client partnerships and delivering exceptional experiences in the design space—we want to hear from you.

Responsibilities:

Client Relationship and Sales Growth

• Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
• Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
• Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
• Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
• Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
• Engage in outbound and inbound activities via phone call, email, and chat. 

Strategic Account Planning and Execution

• Create and execute account strategies that align with client goals and Lumens’ business objectives.
• Maintain a proactive and organized pipeline, using CRM tools to track touchpoints, forecast sales, and prioritize outreach.
• Coordinate closely with internal teams—Product, Customer Operations, Fulfillment, and Finance—to ensure seamless order processing and project delivery.
• Provide timely updates and solutions for project timelines, product availability, pricing, and shipping logistics.
• Act as a key liaison between sale teams and leadership, helping to surface feedback, share best practices, and support continuous improvement across the team.

Industry Insights and Operational Excellence 

• Stay informed on industry trends, product launches, and client purchasing behavior within the design ecosystem.
• Utilize sales analytics and reporting tools to monitor performance and inform strategy.
• Represent the Lumens brand with integrity and enthusiasm, ensuring clients receive expert guidance and white-glove support.
• Contribute feedback to improve our sales team offerings, customer experience, and go-to-market initiatives.
• Collaborate with peers and leadership to help onboard new team members, lead informal training moments, and champion a positive, performance-driven team culture.

Core Characteristics:

• Relationship- and results-driven, with a passion for helping clients succeed.
• Natural leader with a collaborative mindset—comfortable guiding peers, fostering connection, and positively influencing team dynamics.
• Consultative mindset and strong business acumen.
• Skilled at managing multiple priorities with accuracy and professionalism.
• Clear and confident communicator across phone, email, and video.
• Flexible, curious, and collaborative—with a love of design.

Qualifications:

• 10+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space. 
• Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+).
• Deep understanding of the design industry, including sourcing cycles and procurement behaviors.
• Familiarity with interior design projects across residential, hospitality, or commercial segments.
• Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools.
• Experience navigating a high-growth, e-commerce-driven environment.

System Qualifications:

• Leverage CRM tools to track interactions, track project’s follow up, monitor sales performance, and analyze customer data.

Location: San Francisco, CA / Remote for the right candidate
Compensation: $100,000 - $150,000 OTE (base + commission)
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

Job Description:

This role blends big-picture thinking with tactical execution. From onboarding new hires to rolling out impactful ongoing development programs and coaching reps through real calls, you’ll build the tools and systems that help our teams succeed. You’ll also work cross-functionally to ensure training aligns with product launches, customer needs, and business priorities. 

The ideal candidate has experience designing and delivering impactful sales training, creating high-quality enablement content, and collaborating across teams to elevate performance. Experience in e-commerce or retail sales environments is a plus. 

Responsibilities:

Sales Training & Onboarding 

• Lead the onboarding and ramp-up of new sales team members, with structured programs that accelerate time-to-productivity. 
• Train new hires on Lumens’ products, sales processes, customer personas, and CRM tools. 
• Provide targeted coaching and support during the first 90 days to ensure readiness. 

Ongoing Sales Development & Upskilling 

• Design and deliver continuous training to improve sales effectiveness across both B2B and B2C teams. 
• Create engaging programs on opportunity management, objection handling, negotiation, and closing strategies. 
• Conduct regular one-on-one and group coaching sessions to reinforce learning and improve performance. 
• Collaborate with managers to identify skill gaps and implement structured learning paths. 

Content Development & Enablement Tools 

• Create and maintain a library of enablement resources – including sales playbooks, training decks, product guides, and e-learning materials. 
• Develop content using tools like PowerPoint, Google Slides, or Canva that is visually compelling and on-brand. 
• Leverage learning management and conversation intelligence platforms (e.g., Lessonly, Gong, Chorus) to support scalable, data-driven training. 

Call Reviews, Coaching & Reinforcement 

• Regularly review recorded sales calls and live interactions to identify coaching opportunities. 
• Provide feedback to reps and managers based on call insights and follow up with actionable recommendations. 
• Implement competency checks, quizzes, and certifications to reinforce training and measure knowledge retention. 

Cross-Functional Collaboration 

• Partner with Sales Leadership, Marketing, Product, Customer Experience, and Merchandising to align training with key initiatives. 
• Influence and collaborate with stakeholders to keep training programs current and effective. 
• Ensure enablement content reflects up-to-date product knowledge, sales priorities, and customer needs. 

Performance Measurement & Continuous Improvement 

• Use sales KPIs (e.g., ramp time, win rate, quota attainment) and feedback loops to evaluate training effectiveness. 
• Continuously optimize enablement programs based on performance data, sales outcomes, and rep feedback. 
• Stay current on industry trends, training techniques, and tools to innovate how we train and support the team. 

Qualifications:

• 5+ years of experience in sales training, sales enablement, or a related role. 
• Proven ability to design and deliver high-impact training programs and content. 
• Experience creating visually engaging materials using tools like PowerPoint, Google Slides, or Canva. 
• Familiarity with enablement platforms (e.g., Lessonly, Gong, Chorus) and CRM tools (Salesforce preferred). 
• Strong presentation, facilitation, and communication skills – you’re confident leading both small and large group sessions. 
• Experience conducting live coaching and reviewing sales calls to support individual rep development. 
• Ability to analyze performance data to identify learning needs and improve training programs. 
• Highly collaborative and comfortable influencing without direct authority. 
• Experience in an e-commerce or retail environment is a plus. 

About Lumens:

As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic designs as well as the latest in contemporary interior décor. Lumens’ vision – to inspire and connect the world with good design – guides our dedication to innovation, customer experience, and service. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team.

Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.

Commitments:

Social impact

Sustainable beauty is a core value at Lumens, and we are committed to reducing our environmental impact and preserving our planet. We support brands and products with sustainability attributes at their heart, and we are harnessing our scale and ethos of innovation to bring customers services and solutions that respect the environment. For our employees, our initiatives include green campuses and flexible working to reduce our carbon footprint.

Diversity, equity, and inclusion

People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter more than your individual walk of life.

Location: Remote
Compensation: $75,000-$80,000 + Bonus
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

This role will lead a dedicated team of creative professionals and work with internal cross-functional teams and external agency partners to ensure our creative supports our overall brand strategy, achieves business objectives, and is delivered through a customer-centric approach. The ideal candidate is collaborative, resourceful, has an in-depth understanding of the creative production process, experience managing and directing creative teams and a track-record of growing a brand with high-volume creative requirements effectively. This role is responsible for executing creative aligned to the core brand message across all channels of business, such as eCommerce, paid media, organic social, email, event, retail and PR and aligns the organizational communications and messaging with the brand, both internally and externally.

Responsibilities:

• Creates and builds excitement around seasonal and annual creative briefs,
• Directs the overall quality, innovation, and vision of the creative services team, ensuring a high-quality execution across all media and campaigns.
• Creates and maintains an environment of collaboration within the creative, merchandising, and marketing teams, responsive to company’s needs.
• Oversees deliverables, leads team to meet all timelines.
• Builds and manages the budget for creative services team.
• Manages and leads creative reviews and presentations, presenting concepts and narratives for senior management and cross functional teams to influence business and creative decisions.
• Manages creative team across all functions: creative image, graphic design, video, motion graphics, content, production.
• Access to a network of creative resources: photographers, stylists, producers, etc. for realization of project-based work.

Core Characteristics:

• Leadership and team management abilities; must be able to foster a collaborative, supportive environment, working with multi-disciplinary teams; must be able to delegate confidently; must be able to take and give constructive feedback in a productive and supportive manner.
• Creative Vision; must understand how to engage an audience, lead brainstorming sessions; must approach problems with flexibility, with willingness to use new tools and solutions.
• Strong organizational and critical thinking capabilities; must be able to manage budgets and timelines, while delivering high quality results; attention to detail is a must.

Qualifications:

• 8+ years of experience in creative leadership role for multi-channel brand or retailer, specializing in fashion, home, and consumer products, or Agency manager of creative studio.
• A strong portfolio, including finished product and creative briefs, demonstrating a passion and understanding of apparel and home markets and the ability to execute vision.
• Bachelor’s degree in marketing, merchandising, business, or other related field
• Superior written, oral, and interpersonal communication abilities
• Exceptional organization, project management and team building abilities
• Demonstrated ability to work well under pressure, excel and be at ease with ambiguity and achieve results in a fast-paced environment.

System Qualifications:

• Up to date skills in Adobe CS programs, including Acrobat, Photoshop, Figma, and InDesign 
• MS Office skills: Word, Excel, PowerPoint, Outlook
• Project Management tools such as Asana, MoodBoard

About Lumens:

As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic designs as well as the latest in contemporary interior décor. Lumens’ vision – to inspire and connect the world with good design – guides our dedication to innovation, customer experience, and service. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team.

Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens.

Commitments:

People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.

Lumens is also committed to reducing our environmental impact and preserving our planet. We support brands and products with sustainability attributes at their heart, and we are harnessing our scale and ethos of innovation to bring customers services and solutions that respect the environment. For our employees, our initiatives include green campuses and flexible working to reduce our carbon footprint.

Location: San Francisco, CA / Hybrid Schedule; Willingness to work out of the corporate office located in San Francisco / Sacramento (with some work from home flexibility).

Compensation: $120,000 - $140,000 base + bonus

Benefits: access to health benefits + 401k + 3 weeks annual paid time off

We are seeking a polished, detail-oriented Customer Service Representative to deliver exceptional support to our clientele via phone, chat, and email, ensuring a personalized experience that upholds our brand's excellence.

We distinguish ourselves through exceptional service, so the ideal candidate is a proven performer with a track record of superior customer service, attention to detail, and a strong work ethic. They bring a lead-from-the-front mentality to inspire and excel within a high-performing team.

Responsibilities:

·       Customer Interaction:

o   Respond promptly and professionally to customer inquiries across phone, chat, and email channels.

o   Provide tailored assistance to resolve issues, answer questions, and exceed customer expectations.

·       Order Management:

o   Assist with order placement, tracking, modifications, and cancellations while ensuring accuracy.

o   Communicate updates on order status, shipping, and delivery timelines with precision and clarity.

·       Issue Resolution:

o   Handle complaints, product concerns, and escalations with poise and professionalism, always aiming for a positive resolution.

o   Coordinate with internal teams to resolve complex issues efficiently.

·       Product Knowledge:

o   Maintain an in-depth understanding of the brand’s luxury products and services to confidently guide customers.

o   Suggest complementary products or services to enhance the customer experience.

·       Customer Records:

o   Accurately document customer interactions, preferences, and resolutions in the CRM system.

o   Leverage customer data to personalize interactions and maintain loyalty.

·       Brand Representation:

o   Uphold the brand’s values, tone, and reputation in all interactions.

o   Ensure all communications reflect the prestige and exclusivity of the brand.

Qualifications:

• Customer Service Expertise:
• Proven experience in customer service, preferably within the luxury goods, retail, or hospitality industries.
• Exceptional interpersonal and communication skills.
• Multi-Channel Communication:
• Proficiency in managing customer interactions across phone, chat, and email.
• Strong writing skills to craft polished and professional email and chat responses.
• Attention to Detail:
• Ability to accurately capture customer preferences and details.
• Strong focus on delivering error-free service.
• Problem-Solving Skills:
• Quick and effective resolution of customer issues while maintaining brand standards.
• Ability to handle high-pressure situations with calm and confidence.
• Product Knowledge and Upselling:
• Familiarity with luxury goods, including features, materials, and care instructions.
• Capability to upsell or recommend complementary products with subtlety and tact.
• Technical Proficiency:
• Experience with CRM systems, order management platforms, and chat tools.
• Ability to learn new systems quickly and adapt to evolving technology.
• Professionalism and Poise:
• Impeccable etiquette and ability to handle high-profile or demanding customers.
• Maintain composure and professionalism during challenging interactions.
• Time Management:
• Efficiently manage multiple tasks and prioritize effectively in a fast-paced environment.
• Team Collaboration:
• Work collaboratively with internal teams, including sales, logistics, and marketing, to deliver seamless service.
• Flexibility:
• Adapt to shifting customer needs and schedules, including availability for peak seasons or special events.

About Lumens:

As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic designs as well as the latest in contemporary interior décor. Lumens’ vision – to inspire and connect the world with good design – guides our dedication to innovation, customer experience, and service. Our team includes certified interior designers and ALA-certified product specialists, and we’re looking for fellow design enthusiasts to join our team.

Since June 2021, Lumens has been part of Flos B&B Italia Group, a leading global high-end design group operating a portfolio of legacy brands in the world of luxury furnishings and lighting. Driven by a purpose of “We design for a beautiful life,” the Group includes some of the most distinctive European cultural heritage products and designs for the planet, people, and culture. The Group includes FLOS, B&B Italia, Louis Poulsen, Maxalto, Arclinea, Azucena, FENDI Casa, Audo Copenhagen, and Lumens. LUMENS.COM

Commitments:

Social impact

Sustainable beauty is a core value at Lumens, and we are committed to reducing our environmental impact and preserving our planet. We support brands and products with sustainability attributes at their heart, and we are harnessing our scale and ethos of innovation to bring customers services and solutions that respect the environment. For our employees, our initiatives include green campuses and flexible working to reduce our carbon footprint.

Diversity, equity, and inclusion

People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter more than your individual walk of life.

Location: Sacramento, CA – this is an in office role
Compensation: $19/hr
Benefits: access to health benefits + 401k + 3 weeks annual paid time off

Job Description:

The Senior SEO Program Manager is a key leader on the Site Marketing team and will shape our future SEO strategy across technical SEO, content, and backlinking initiatives. This role will develop a program that drives growth in organic revenue and ensures Lumens is recognized as a leader and authority in our space. The Senior SEO Manager will:

•        Partner with the Brand Marketing team on overall content strategy and develop a specific content strategy for SEO both onsite and offsite (content syndication)

•        Partner with the Site Merch team on SEO improvements across product attributes, LHN, product hierarchy, product naming, etc.

•        Define the Technical SEO roadmap including site speed/performance improvements and work with the Product and Technology teams to prioritize technical SEO tickets for every release and QA site updates for SEO compatibility

•        Work with the Marketing and Merchandising teams to ensure onsite content and internal linking best practices are implemented on all web pages and marketing promotions

•        Engage with third-party vendors to ensure SEO tools are fully optimized

•        Create a focused Backlinking strategy and execution plan to obtain high quality backlinks from high domain authority sites

•        Lead, manage and develop a small team

This data-driven and analytical SEO leader will establish targets for key SEO metrics, and measure performance improvements against those targets.

Responsibilities:

·       Meet or exceed revenue and growth goals

·       Define and align SEO strategy across Marketing, Merchandising, Product, Technology, and Site Experience teams

·       Lead the Technical SEO roadmap planning process, converting strategies into a single SEO product delivery roadmap that is aligned with program goals. Develop and communicate detailed Technical SEO business requirements

·       Research SEO best practices and Google algorithm updates to understand the implications of site projects; partner with the Product and Technology teams to communicate SEO best practices for web development; participate in the site release process to QA projects in the releases for SEO compatibility

·       Develop onsite product and content optimization plans with the Brand and Site teams

·       Lead, develop and measure the SEO content strategy

·       Create a focused backlinking strategy and execution plan to obtain high quality backlinks from high domain authority sites.

·       Own SEO related tools, and constantly leverage to monitor SEO-related issues, performance, and program opportunities

·       Establish targets for key SEO metrics, and measure performance improvements against those targets; develop monthly reporting to show progress against goals including activity metrics

·       Responsible for team career development and morale

·       Inform company of industry updates; be proactive in SEO research and engage with SEO blogs / forums to keep ahead of the curve and up to date on industry changes.

Core Characteristics:

• Ability to develop SEO strategy, break down to achievable tasks/projects, set goals, regularly measure progress against goals, and reprioritize as needed
• Results oriented with a growth mindset
• Strong organizational skills
• Capable of working across multiple software applications and projects
• Takes initiative; is resourceful in finding solutions
• Excellent verbal and written communication skills
• Comfortable in a dynamic, growing company environment
• A personal interest in modern design, furniture and home furnishings is encouraged

Qualifications:  

• 8+ years of SEO experience, preferably within e-commerce / retail space with revenue growth goals
• Demonstrated strength in analytical abilities
• Team management experience
• Experience in working cross-functionally effectively in a mid-size organization (200 – 250 FTE)

Location:

Willingness to work out of the corporate office located in San Francisco / Sacramento (with some work from home flexibility).

Compensation:

 $125,000 to $140,000 annually + bonus

Benefits: access to health benefits + 401k + 3 weeks annual paid time off